From time to time, we may ask for a screenshot to understand better the issue you are experiencing. Please follow the instructions below on how to take a screenshot:

iOS

Press and hold the 'On/Off' button with the 'Home' button for a second till the screen flashes, alternatively press and hold the 'Volume' button with the 'Power' button for a second till the screen flashes.

The screenshot will be saved automatically under 'Photos'

Android

The instruction varies between the different devices in the market, here are the basics:

Press and hold the 'Volume' button with the 'Power' button for a second till the screen flashes.

The screenshot will be saved automatically inside the 'Gallery' under the 'Screenshots' folder.