Refund requests should be submitted to the original payment processor (ex. Apple for purchases made in-app on an iOS device), as provided below. Refund eligibility is subject to the terms of use and other policies of the applicable payment processor.
Apple Refund Request
Gin Rummy Extra does not have the ability to process refunds for Appstore transactions since purchases made are through the iOS payment platform.
If you have a Billing-related issue with your purchase, please contact iTunes Support by clicking here for further assistance.
To request a refund, you should see a "Report a Problem" link next to the item you purchased. If this was a recent transaction, the link/button might not be available yet. Please wait for the payment to post or for Apple to send an email of the receipt before requesting a refund.
App Store refunds typically take a day or two to process and you might get contacted by Apple Support to verify the reason for the request. For further assistance, you may reach Apple Support at this link:
Apple’s Support link: https://support.apple.com/contact
If you have a Billing-related issue with your purchase, please contact iTunes Support by clicking here for further assistance.
To request a refund, you should see a "Report a Problem" link next to the item you purchased. If this was a recent transaction, the link/button might not be available yet. Please wait for the payment to post or for Apple to send an email of the receipt before requesting a refund.
App Store refunds typically take a day or two to process and you might get contacted by Apple Support to verify the reason for the request. For further assistance, you may reach Apple Support at this link:
Apple’s Support link: https://support.apple.com/contact
Android Refund Request
To request a refund on Android, follow these steps:
- Open the Google Play Store app.
- Tap on your profile picture in the top right corner.
- Tap on "Payments & subscriptions".
- Tap on "Budget & history".
- Find the app or item you want to refund and tap on it.
- Tap on "Report a problem".
- Select the reason for your refund request.
- Provide any additional information or comments.
- Tap on "Submit".
Google will review your request and you'll usually receive a decision within a few days.
Google Support link: https://support.google.com/