How do I take a Screenshot?

From time to time, we may ask for a screenshot to understand better the issue you are experiencing. Please follow the instructions below on ...

How do I complain against an abusive player?

Please let us know if you were hurt or offended by a player inside the game room.Let us know the player's nickname and provide us with ...

The game is stuck on a loading screen, what to do next?

Gin Rummy Extra is a BUSY app! There are times when the game might take a few extra seconds to load fully. However, there is no need to pani...

If I uninstall the game, will I lose my progress?

If you have connected to Gin Rummy Extra via Facebook, your stats and progress will be saved.When you use a new device, log in again with yo...

Can I play from two different devices?

Please note that you cannot play with one account on two devices unless you connect your account to your Facebook profile.If you are upgradi...

Can I chat with my opponent during the game?

Chatting and exchanging messages with your opponent can be a great way to elevate your gaming experience, as well as show some competitive s...

Which platforms can I play on?

There are three platforms on which you can play Gin Rummy Extra:IOS  Android To download our game, you can use these links:IOS Android ...

Can I access my account from multiple devices?

Absolutely! By linking your Facebook  / Apple(iOS Only) account, you can save your progress and continue playing from other devices. Ma...

How do I force close the game on iOS?

For devices that have a Home Button: Press your Home button twice quickly.All your open apps will be displayed. Swipe left or right to ...

How do I force close the game on Android?

(Note: Instructions may vary slightly depending on your device or software version.) Go to "Settings" > "Applications" > "Manage ...

How do I update my game on iOS?

For Apple (iOS) devices: Open the App Store app.Tap on your Profile in the top-right corner.Scroll down to the ...

How do I update my game on Android?

(Note: Instructions may vary slightly depending on your device or software version.)Open your Google Play Store by tapping the icon from you...

My game is not loading? What should I do?

This is an uncommon occurrence but may happen during times of network outages and instability issues with an old version. If you encounter a...

Facebook Connect issues on iOS

First workaround: If you are experiencing any issues with Facebook Connect, make sure you have the most up-to-date version of the game....

Facebook Connect issues on Android

If you are experiencing any issues with Facebook Connect, please try the following steps:     Remove the connected ...

How do I restore the app icon? (iOS)

To restore an app icon on an iOS device, you can unhide the app from the app library: Swipe left on the Home Screen to access the App Librar...

I don't like advertising. Can I turn off the ads?

Please consider that Gin Rummy Extra is free to download, play and enjoy! Advertising revenue allows our development studio to continue deli...

What should I know before contacting support?

We take pride in communicating with the people who play Gin Rummy Extra. Your questions are always welcome, your suggestions are valuable, a...

Can I restore previous versions of Gin Rummy Extra?

Both the Apple App Store and Google Play Store only offer the most current version of the game to download. Once an app has been updated, th...

How do I turn on automatic updates for Gin Rummy Extra on an Android device?

Turning on automatic updates is the best way to ensure you have the most up-to-date application version on your device.Unfortunately, Mobili...